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The Everyday PM Podcast | "Measuring Customer Experience to Drive Innovation"


Donna Gregorio, Author and IT Department Head


Donna Gregorio is a veteran of corporate IT project management, published author, college grad school instructor, and well-respected conference speaker. Donna’s own journey to excellence has been fueled by a passion for empowering students and experts. Today she manages the PM/BA department in IT and guides her teams through a high-stress, constant change, and fast-paced environment that is now commonplace. Donna shows each audience how to reconnect with tools in addressing challenges, and what matters most, so they can achieve positive results. Having presented in front of classrooms of 20-50 and conference presentations of 50-100+, Donna demonstrates style, grace, and comfort, and is able to explain complex technical issues in an interesting way.

She helps organizations disrupt “change as usual” through a practical and repeatable framework, transforming their culture from surviving change to growing through change. Outside of her current role, Donna took a chance on herself by writing and publishing her own book, The Successful Project Manager: Practical Guidance from Lessons Learned, during the pandemic. In this episode, Donna and I discuss how to measure customer experience to drive innovation.

  • Why is it important for us to measure customer experience?

  • What tools do you recommend when measuring customer experience?

  • How does customer experience drive innovation?

Enjoyed this conversation? Definitely reach out to Donna to chat more about her professional experiences. Leave your thoughts in the comments section below!

 

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Vice President of Operations, TrueSense Marketing

Program/Project management professional with over a decade of experience in product development, physical retail launches, health care, tech, and marketing industries.


Author, IT Department Head, Professor, Project Manager, and Business Analyst

A veteran of corporate IT project management, published author, college grad school instructor, and well-respected conference speaker.

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